TESTIMONIALS

My counsellor Heidi has helped me come to terms with a toxic relationship breakdown and helped me focus on my future. Thank you so much for being supportive and non judgemental. Forever grateful. – Emma

Thank you from the bottom of my heart. Lights on counselling has been, and continues to be a lifeline to me. From enduring IVF to helping care for my mum with advanced Dementia Heidi has been invaluable.

Shes been an ear to listen, a shoulder to cry on and fresh eyes to see a positive future and has such an incredible way to get you tonsee things from a new perspective. Without this service I genuinely dont know where I would have been.

Professional throughout and I cant recommended her highly enough. I cant thank you enough for all you’ve done for me! Fiona x

I felt heard and understood during my counselling with Heidi. The sessions provided a safe supportive space where I could talk about my thoughts and feelings and I was not judged.

 I now have practical ways to cope with challenges in my daily life. I am grateful for the patience and insight I received. I would highly recommend this service to anyone seeking support.

It is ALWAYS a pleasure to hear Heidi’s voice on the other end of the radio when
booking on shift. Why? Because I know I will be looked after, well informed and cared for.

Time after time, Heidi has always checked in and been genuinely empathetic on difficult jobs. She gives relevant information when passing job information, and not just repeating what’s already been sent (argh!).

At the end of the shift, Heidi ALWAYS thanks us for our services rendered throughout the shift, wishes us a safe journey home and is just a joy to have as a Dispatcher! NB if Heidi could be the Black Country South/Sandwell dispatcher permanently, that would be appreciated! 🙂 Thank you Heidi, an absolute star..